Custom Mugs

Thank you for shopping with us! We appreciate your business and want to ensure your satisfaction. Please take a moment to review our return and refund policy.

All Sales Are Final: Unfortunately, we do not accept returns or offer refunds for any of our products. All sales are final. This includes, but is not limited to, personalized and customized items such as our custom mugs. We take great care to ensure that each product meets our high-quality standards, and we strive to accurately represent our items through detailed product descriptions and images.

Customized and Personalized Items: As our products, especially custom mugs, are personalized based on your specifications, we are unable to accept returns or exchanges. It is crucial to review your order carefully before confirming, ensuring that all customization details are accurate.

Thank you for choosing our products! Please take a moment to review our shipping policy to ensure a smooth and enjoyable shopping experience.

Shipping Destinations: At this time, we only ship within Canada. Unfortunately, we do not offer international shipping services. We apologize for any inconvenience this may cause.

Shipping Rates: We offer standard shipping rates for all orders within Canada. Shipping costs are calculated based on the total weight of your order and the delivery address. You can view the shipping cost during the checkout process before confirming your purchase.

Free Shipping Threshold: Enjoy free standard shipping on all orders over $100 within Canada. This applies automatically at checkout once the order total reaches or exceeds $100, excluding any applicable taxes or discounts.

Processing Time: Orders typically take 1-5 business days to process before being shipped. Please note that custom or personalized items may require additional processing time.

Shipping Time: Once your order has been processed and shipped, standard shipping within Canada generally takes 3-5 business days. Please note that shipping times may vary depending on your location and any unforeseen circumstances, such as weather or carrier delays.

Order Tracking: Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the progress of your shipment through our designated carrier's website.

Contact Information: If you have any questions or concerns regarding your order or the shipping process, please contact our customer support team at schaudhry@cloudgods.ca. We are here to assist you and provide any necessary information.

Changes to this Policy: We reserve the right to update or modify this shipping policy at any time without prior notice. Any changes will be effective immediately upon posting to our website.

Thank you for choosing our products. We appreciate your understanding and cooperation.